1. Where do you ship to?
We currently ship across the United Arab Emirates and to selected international destinations. Shipping availability will be shown at checkout.
2. How long does order processing take?
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
3. How long does delivery take?
Delivery times depend on your location and the selected shipping method:
UAE: 2–5 business days
Express (if available): 1–2 business days
International: 7–21 business days
Please note that delivery times are estimates and may vary.
4. How much does shipping cost?
Shipping fees are calculated and displayed at checkout.
Occasional free shipping offers may apply to selected products or order values.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment through the courier’s website.
6. Will I need to pay customs or import duties?
For international orders, customs duties or import taxes may apply. These charges are the responsibility of the customer and are determined by local authorities.
7. What if my order is delayed?
For international orders, customs duties or import taxes may apply. These charges are the responsibility of the customer and are determined by local authorities.
8. What if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, contact us within 48 hours of delivery with photos and your order number. We will assist you promptly.
9. What happens if I enter an incorrect shipping address?
Please ensure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses. Additional charges may apply for re-delivery.
10. Can I change my shipping address after placing an order?
Address changes are only possible before the order is shipped. Once shipped, changes cannot be guaranteed.
11. What courier services do you use?
We work with reliable local and international courier partners to ensure safe and timely delivery.
12. How do I contact you regarding shipping questions?
For any shipping-related inquiries, please contact us:
