Website: https://sufivault.com/

At SufiVault, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

By placing an order on our website, you agree to the terms outlined below.

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1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect

• The request is made within 7 days of receiving the product

• The item is unused, in its original condition, and in original packaging

Certain items may not be eligible for return due to hygiene or customization reasons.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products

• Digital products or downloadable content

• Items damaged due to misuse, negligence, or normal wear

• Products without original packaging

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3. Return Process

To initiate a return:

1. Contact us at support@sufivault.com within 7 days of delivery

2. Provide:

   • Order number

   • Reason for return

   • Photos or videos (if the product is damaged or defective)

3. Our team will review your request and respond within 2–3 business days

Returns sent without prior approval may not be accepted.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error

• We recommend using a trackable shipping service

• SufiVault is not responsible for items lost during return shipping

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5. Refunds

Once we receive and inspect the returned item:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable unless the return is due to our mistake

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6. Exchanges

We may offer an exchange instead of a refund, subject to product availability.

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7. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider

• Contact your card issuer

• If the issue persists, contact us at support@sufivault.com

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8. Order Cancellations

• Orders can only be cancelled before shipment

• Once an order is shipped, it cannot be cancelled and must follow the return process

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9. Damaged or Lost Items

If your item arrives damaged or is lost in transit:

• Notify us within 48 hours of delivery

• Provide supporting photos or documentation

• We will work with the courier to resolve the issue

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10. Changes to This Policy

SufiVault reserves the right to update this policy at any time.
Changes will be effective immediately upon posting on this page.

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11. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

 Email: support@sufivault.com
 Website: https://sufivault.com/